Making Escalations Suck Less: How AI Frees Up Engineering Teams

Add to Calendar Apr 17, 2025 Apr 17, 2025 America/Los_Angeles Making Escalations Suck Less: How AI Frees Up Engineering Teams Escalations are painful — but they don’t have to be. In this hands-on workshop, we’ll break down what really slows teams down, from messy handoffs to unnecessary pings. Using real-world scenarios and group discussion, we’ll explore how engineering and support teams can reduce noise, reclaim their time, and prevent repeat issues. You’ll leave with frameworks and ideas you can apply tomorrow — no AI degree required. Workshop 1 | Gateway Pavilion - Pier 2 | 2 Marina Blvd, San Francisco, CA 94123

About this session

Escalations are painful — but they don’t have to be. In this hands-on workshop, we’ll break down what really slows teams down, from messy handoffs to unnecessary pings. Using real-world scenarios and group discussion, we’ll explore how engineering and support teams can reduce noise, reclaim their time, and prevent repeat issues. You’ll leave with frameworks and ideas you can apply tomorrow — no AI degree required.

Session Speaker

Liam Boogar-Azoulay

Co-Founder

Waypoint AI

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